Henan Haokebang Machinery Equipment Co. Ltd believe the management principle: diligent and faith. It strictly control the quality of equipment and provide pre-sales service, on-sales service and after-sales service.
Pre-sales service:
1.The choice of equipment model.
2.Design and manufacture equipment according to the customers' special requirements.
3.Training technical personnel for clients.
4.Company can send engineer and technical personnel to the users' site to plan and design the best technological process and project.
On-sales service:
1.Acceptance check of equipment.
2.Assisting clients to formulate the construction scheme.
After-sales service:
1.Company can appoint professional after-sales service staff to go to site for guiding installation and debugging.
2.Equipment installation and debugging.
3.Training operators on site.
4.After installation, professional technical staff assist customers in production until satisfying the users.
About after-sales service:
After completing the project, the company will pay a return visit regularly. Interval time is less than 6 months and the return visit way is visit or remote communication.
When receiving the user's visit, call, fax or email, we will give a quick response in two hours and set up after-sales service files for users according relevant information.
Tracking users' using situation, guiding the users do maintenance and normal operation and collecting the running information so that we can find and remove obstacle and potential problem early. At the same time, we can achieve exact analysis and fast solution when the equipment has a trouble.
When equipment failure happens, our company will organize staff to supply after-sales service in a short time.
Service tenet: Hign quality and efficiency, patient and warm and warm-hearted, considerate and careful, until solving the problem and satisfying the users.
Service aim: Service quality win customer's satisfaction
Technical service telephone: +86 19139962050
Technical service email: [email protected]
